These terms apply to Vital for iPhone and this website. They explain the service, subscriptions and your rights.
Who provides Vital
Vital is operated by LMS Labs Ltd, registered in Scotland (SC888839). Contact business@lmslabsltd.com. Our privacy policy explains personal-information processing.
Using the app
Vital is for personal fitness and general wellbeing. You must be at least 13; users aged 13 to 15 need a parent or guardian’s permission. Keep account credentials secure and provide information accurately enough for the features you choose. You can use Vital without registration; an account is needed for account-based features such as optional cloud sync.
We grant you a personal, non-exclusive licence to use the app on supported Apple devices under these terms and Apple’s applicable usage rules. Do not access another person’s account, interfere with the service, evade purchase or security controls, upload unlawful material, or impose unreasonable automated traffic. Statutory rights to study, test or reverse-engineer software where permitted by law are not excluded.
Health information and limits
Vital is not a medical device, diagnostic service or substitute for a qualified healthcare professional. Readings, estimates and guidance can be incomplete or inaccurate, including where data is missing or a connected device supplies incorrect information. Use your own judgement about exercise and nutrition, stop activity if you feel unwell, and seek appropriate professional help for health concerns.
Some features require compatible Apple Health data, a wearable, system permission, internet access or a paid plan. Availability and readings depend on those inputs. Vital Club features marked “Coming soon” are not a promise that they are currently included in a purchase.
Subscriptions, trials and billing
The app shows the available plan, subscription duration, local price, included access and any eligible trial before you confirm a purchase. Apple’s purchase sheet is the final confirmation. Subscriptions renew automatically unless cancelled in time under Apple’s terms. Where a free trial is offered, it converts to the displayed paid plan unless cancelled; eligibility is determined by Apple.
Manage or cancel through Apple’s subscription settings. Deleting the app, deleting a Vital account or signing out does not cancel a subscription. A cancellation normally takes effect at the end of the current paid period; Apple controls trial-cancellation behaviour. Refund requests can be made through Apple’s refund service. Nothing here removes your statutory cancellation, refund or consumer rights.
Use Restore purchases to recover eligible purchases made with your Apple account. A purchase may be associated with a Vital account to prevent unauthorised sharing. Contact support if you cannot recover legitimate access. Recognised legacy lifetime purchases and separately granted entitlements continue under their applicable terms; we do not automatically convert them into a paid subscription.
Your information and content
You retain rights in the content you provide. You give us only the permission needed to store, transmit and process it to operate features you request and meet legal obligations. You must have the right to upload any content you provide. Optional cloud sync and health processing are governed by the separate choices described in the privacy policy.
Availability and changes
We use reasonable care and skill to provide Vital. Maintenance, platform changes, provider outages and network conditions can affect availability. Keep an export of information that matters to you. We may improve or change features, but will give appropriate notice of material changes to a paid service and respect any rights or remedies required by law.
We may suspend access where reasonably necessary to address a serious breach, security risk or legal obligation. Where appropriate, we will explain the reason and provide a way to contact us. You can stop using the app and request account deletion at any time.
Responsibility and consumer rights
We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or rights you have under consumer law. The app is supplied for personal use; we are not responsible for business losses arising from its use.
Apple’s role
The agreement for Vital’s service is between you and LMS Labs Ltd. Apple is not responsible for maintaining or supporting our service. Apple’s App Store terms and the Apple standard end-user licence agreement also apply where relevant. Apple handles App Store billing and platform-level purchase remedies.
Law, complaints and updates
These terms are governed by Scottish law. Mandatory protections and the right to bring proceedings in the courts available to you as a consumer in your country of residence remain unaffected. Contact us first if something goes wrong so we can try to resolve it. We will identify the date of revised terms and give appropriate notice of material changes.