Having trouble with a purchase?
Check that you’re using the Apple account that made the purchase, then use Restore purchases in Vital. You can manage renewals in Apple’s subscription settings or request a refund through Apple.
Account or privacy help
You can export information and request account deletion from the app’s privacy settings. If you cannot sign in or deletion fails, contact us from your account email where possible. Never send your password, payment details or unnecessary health information.
Reporting a problem
Tell us what you were trying to do, what happened, and your Vital and iOS versions. You can choose to share a diagnostic report from the app. Remove anything private from screenshots before sending them.
Security concerns
Report a suspected vulnerability to the same contact address. Please describe the affected feature and avoid accessing anyone else’s information.