Help with Vital

Contact us

Email is the fastest route. Include your iPhone model, iOS version, what you were doing, and what happened. A screenshot helps us get to the point faster.

Email: business@lmslabsltd.com

We’re a small UK team, so one of us will reply. It usually takes one to two working days.

Signing in

The free tier works without an account. Sign in if you want to sync data across devices or use Vital AI.

• Sign in with Apple, Google, or email. All three create the same kind of account. Pick whichever you prefer.
• Forgot your password? On the email sign-in screen, tap Forgot password? and we'll send a reset link to your inbox. Open the link on your iPhone and you'll be prompted to set a new one.
• Sign-in seems stuck? Check your connection, then try again. If it still will not complete, close and reopen the app. Your account remains safe.
• Want to switch accounts? Go to Settings → Account → Sign out, then sign in again with the account you want.

Apple Health permissions

Vital reads your sleep, heart rate, HRV, steps and workouts from Apple Health to build your Recovery and Exertion scores. Raw HealthKit samples stay on your device.

• To grant or change access: open the iOS Health app → tap your profile picture → Privacy → Apps → Vital, and turn categories on or off.
• You can revoke any data type at any time from that same screen. Vital keeps working with whatever you've allowed.

Your data and privacy

Your health data is yours. We process it to run Vital, store synced data on EU servers in Stockholm, and never sell it. The full detail is in the Privacy Policy.

• Export your data: email us and we'll send everything we hold on you, in a portable format, free of charge.
• AI features (paid) forward a snapshot of your daily summary to our AI provider to generate insights. You control this in Settings.

Deleting your account or data

You can manage or erase your data whenever you need to:

• Delete everything in one tap: Settings → Privacy & Security → Delete account. This starts erasure of your account and all synced data from our servers (complete within 30 days, with backups purged within 90 days) and wipes the local copy on your device. It can't be undone.
• Want to stop syncing? Sign out instead. Your local data stays on the device and the app keeps working offline.
• Prefer us to do it? Email business@lmslabsltd.com from your account address and we'll handle the erasure.

Billing and refunds

Vital AI is an auto-renewable subscription sold through Apple: £7.99 a month or £50 a year, with a 3-day free trial for new subscribers. It renews automatically unless you cancel at least 24 hours before the current period ends. We never see or store your card details.

• Cancel any time: iPhone Settings → your name → Subscriptions → Vital. Cancelling stops the next renewal; you keep Vital AI until the end of the period you've already paid for. Deleting the app does not cancel the subscription.
• Owned the earlier one-off Vital AI purchase? It still works, with no subscription needed. On a new device, open the paywall and tap Restore previous purchase, signed into the same Apple Account that bought it.
• Refunds are handled by Apple, not us. Request one at reportaproblem.apple.com. If you think something went wrong on our side, email us first and we'll help.
• Granted Vital AI through the early waitlist? It's tied to your Vital account, not an Apple purchase, so it's yours for life. Sign in on any new device and it comes back. If it doesn't, email us and we'll sort it.

Troubleshooting

• Scores look empty or wrong: Vital needs a few days of Apple Health history to calibrate. Make sure Health permissions are granted (see above), wear your watch to bed, and pull down to refresh.
• Nothing is updating: check Settings → make sure Apple Health access is on, then force-quit and reopen the app.
• Still stuck? Email us with your iPhone model, iOS version and a screenshot, and we’ll help you sort it.

Common questions

• Do I need an Apple Watch? No. Vital scores from iPhone data alone. A watch sharpens the overnight numbers (HRV, resting heart rate, sleep stages), but it's optional.
• How accurate is it without a watch? It remains useful. iPhone data covers movement, workouts, sleep timing and anything you log; a watch adds overnight HRV and heart rate, which makes Recovery more precise. Every weight and its evidence is on the science page.
• What's free, and what's paid? The four scores, the readiness verdict, logging, charts and widgets are free with no time limit. Vital AI (£7.99 a month or £50 a year) adds the daily written read, chat with your live data, photo macro estimation and physique analysis.
• Is there an Android version? No. Vital is iPhone-only and reads Apple Health. If that ever changes, we'll say so here first.
• Is Vital a medical device? No. The scores and insights are informational, not diagnosis or treatment. Talk to a clinician for medical decisions.
• Will it keep getting updated? We ship most weeks. The changelog records every public release.
• Who builds it? LMS Labs: three of us in Ayrshire, Scotland, who train and wanted a straight answer in the morning. About us.

Who runs Vital

Vital is built and operated by:

LMS Labs Ltd
Attn: Mason Hillan (director, support contact)
Email: business@lmslabsltd.com
Company number: SC888839 (Scotland)
ICO registration: ZC144937
Registered office: 10 Dalwhinnie Court, Lawthorn, Irvine, Scotland, KA11 2ES

Vital is not a medical device. Scores and insights are informational only. Talk to a clinician for medical decisions.